If you want a sure path to better team effectiveness, try using these lines in your next team meeting.
1. Where are you at? This will give you a sense of your teammates' state of mind.
2. What are you focusing on right now? This will tell you what is important AND what won't make it on their radar today.
3. How does that land with you? Gives you a perspective on an issue you might be too close to.
4. How are you thinking about this issue? More insight on what lenses team members are using.
5. How would you approach this question? Reinforces the importance of the issue while showing you’re open to a new path to resolve it.
6. What have you done when you've experienced something similar? Provides information on their background and also their baggage and biases.
7. What should I be worried about? Provides space for any unspoken resistance.
8. What do you need to feel good about moving forward? Tells you what team members are paying attention to and where to go from there.
9. What have I missed? Gives your teammates an opening to bring up something that's important to them.
And the most improtant thing you can say to improve team effectiveness and your relationship with your teammates...
10. Let me turn off my smart phone.
Tomorrow...10 things to say to show you're listening.
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